Can I place an order and pay over the phone?
We’re sorry. For security purposes, company policy does not permit our staff to collect credit card information over the phone. Therefore, you’ll have to pay when you pick-up your [...]
Can I place an order and pay when I pick-up?
Phone Order — Yes. Online Orders — Pre-payment with a credit card is required.
Do you accept mobile payments?
Yes, we accept Apple, Samsung and Google pay for both in-store and online purchases.
How do I request a receipt?
Absolutely. Please contact us and it would be our pleasure to email or text you a copy of your receipt . Springfield, MA – Breckwood Shoppes – (413) 782 – 8800 Springfield, MA [...]
How do I request a refund?
If you require a refund*, please contact [email protected] and provide as much information as possible: Location Date & time Check number Refund amount Reason for refund Payment method / [...]
Can I add a tip when ordering online?
Unfortunately, tipping is not available when ordering online. However, you are welcome to tip cash in-store when you pick-up.
How do I check my gift card balance?
CLASSIC GIFT CARDS: Either follow the instructions on the back or simply ask a cashier to check your balance. E-GIFT CARDS: The balance should be displayed on the digital gift card.
Where can I purchase gift cards?
Gift cards can be purchased in-store or on our website.
Where can I redeem gift cards?
At this time, gift cards can only be redeemed in-store.
Why do I have to enter/select a credit card when my balance due is zero?
A credit card is required to process all app orders, even when you are redeeming loyalty rewards -or- special offers and your balance due is zero. However, you will not be charged. We promise.
