FAQ

QUESTIONS? LOOK NO FURTHER.

REWARDS & OFFERS

It’s super easy!  Simply download the Hot Table app via the Google Play Store -or- Apple App Store.

Good news!  You can still sign-up for a rewards account at hottable.com/rewards, and simply provide your phone number during checkout to earn + redeem points.  Your cashier can tell you each time you visit how many points and what offers you have!

In-Store:  During checkout, scan your digital rewards card.

Online: Use your rewards account when ordering via the Hot Table app or hottable.com/order.

Rewards Points:

  • PANINI = 1 Point
  • WRAP = 1 Point
  • SALAD = 1 Point

Remember, you’ll receive double points on “Two Point Tuesdays”.

Please note that points can take up to 24 hours to be added to your account.

In-Store:  During checkout, scan your digital rewards card and ask your cashier to apply an offer.

Online:  During the checkout, login to your rewards account the click “APPLY OFFER”.

Rewards Offers:

  • FREE PANINI — 12 Points
  • FREE SALAD — 10 Points
  • FREE SOUP — 6 Points
  • FREE DRINK — 3 Points
  • FREE DESSERT — 3 Points
  • FREE CHIPS — 2 Points

Please note that points will be deducted from your account (for rewards offers) once the order is closed.

Don’t worry, points can take up to 24 hours to be added to your account.

Still no points after 24 hours?

  1. Did you scan your digital rewards card during in-store checkout? -or-
  2. Did you use your rewards account to order online via the Hot Table app or hottable.com?

If not, use this form to request points hottable.com/request-points.

Don’t panic, we can help locate those pesky points.  Please contact [email protected] and provide the following information:

  • Full name
  • Phone number
  • Email address
  • Previous point balance
  • Last transaction date + time

Absolutely!  If the purchase was within the last 30 days and you still have the receipt, you can request points at  hottable.com/request-points.

Don’t panic, the chances are good that you’ll still get your points!  As long as you used the phone number or email address associated with your rewards account when you ordered online.  Our system is very smart!

However, if you used a different phone number and email address, there’s still hope.  If the purchase was within the last 30 days and you still have the digital receipt, you can request points at  hottable.com/request-points.

It’s easy!

  1. Log-in to your rewards account via the Hot Table app or hottable.com/order.
  2. Select “Points” from the main menu.
  3. Click on the Hot Table logo.

This will display a complete list of all rewards transactions, starting with the most recent.

Absolutely!  If you still have enough points, you’ll automatically receive another one within one hour.  Our system understands mistakes happen.

Still no rewards offer after one hour?  Please contact [email protected].

In-Store:  Yes, multiple offers may be applied to a single order.  For example, you can receive a FREE PANINI and a FREE DRINK together.  However, a single offer may not be applied multiple times.  For example, you can only receive one (1) FREE PANINI that cost twelve (12) points, even if you have enough points for a second (2nd) FREE PANINI.  You’ll have to use those points next time.

Online:  Unfortunately, only one (1) offer may be applied during the checkout process.

We send out special offers quite often.  You’ll just need to keep your ear to the ground:

  • Frequently check your “Offers” in the Hot Table app.  (Make sure to turn on push notifications!)
  • Sign-up for our email alerts at hottable.com/alerts.
  • Follow us on Twitter, Facebook + Instagram.

In-Store:  During checkout, scan your digital rewards card and ask your cashier to apply an offer.

Online:  During the checkout, login to your rewards account the click “APPLY OFFER”.

Please always read any offer details for redemption rules!

Make sure to read the offer details for redemption rules.

Also, please remember that any offers you have on your rewards account, must be applied by the cashier after scanning your rewards card during in-store checkout  -or-  applied manually during online checkout, after logging into your rewards account.

If you are still running into problems redeeming offers, please contact us at [email protected], and provide as much information as possible:

  • Full name
  • Phone number
  • Email address
  • Offer name
  • Redemption method (in-store/online)
  • Order method (dine-in/pick-up/delivery)
  • Items attempting to purchase
  • Date + time

In most cases, yes!  You’ll just need to pay the difference in cost.  However, please check the offer details to confirm.

Sorry, we no longer provide punch cards.  However, the Hot Table app replaces them — and you’ll never have to worry about losing ’em!

  1. Download the Hot Table app via the Google Play Store -or- Apple App Store.
  2. -or- Sign up at hottable.com/rewards.

We provided a one year period after the launch of the Hot Table app, to transfer points.  Unfortunately, this period has since ended.

APP & WEBSITE

No worries!  You can reset your password by following these instructions:

  1. Open the Hot Table app -or- hottable.com/order.
  2. Navigate to the “Sign-In” screen.
  3. Click “Forgot Password?”.
  4. Enter your email address + click “Submit”.
  5. Check your email + click the link.
  6. Create a new password.

If you are unable reset your password, please contact us at [email protected] and provide the following information:

  • Full name
  • Phone number
  • Email address

If you are unable to log-in to your rewards account, please contact us at [email protected] and provide the following information:

  • Full name
  • Phone number
  • Email address

Sorry, we cannot combine rewards accounts.  However, we can deactivate one and transfer the points + offers to the other one.

To request a rewards account deactivation and transfer, please contact us at [email protected] and provide the following information:

  • Full name
  • Phone number
  • Email address

Try restarting your app (or web browser).  This action resolves most technical hiccups.

However, if you still continue to receive an error message, please contact us at [email protected] and provide as much information as possible:

  • Date & time
  • App/web activity that triggered the error message
  • The error message text
  • Phone model + OS version (or web browser + desktop OS version)
  • Rewards account name, phone and email

Try restarting your app (or web browser).  This action resolves most technical hiccups.

However, if you still continue to have any technical issues, please contact us at [email protected] and provide as much information as possible:

  • Date & time
  • App/web activity that triggered the issue
  • Detailed description of the issue
  • Phone model + OS version (or web browser + desktop OS version)
  • Rewards account name, phone and email

MENU

Unfortunately, we do not serve breakfast anymore 🙁

If we still have all the ingredients, why not!

You might need to remind us how to make it, so just order as a “Build Your Own”.

Absolutely!  Please share your ideas with us here: hottable.com/contact-us.

ORDERING

Absolutely!  After selecting any menu item, scroll down and type any item modifications or special instructions in the provided space.

Absolutely!  In fact, a lot of people add drinks + sides when they pick-up their food.

However, please note that additional panini and salads may require additional time to prepare.

Absolutely!  Please immediately contact us so we can modify your order.

Call us directly at the store hottable.com/locations

No worries, mistakes happen.  Please immediately contact us so we can reroute/reschedule your order.

Call us directly at the store hottable.com/locations

Yikes, our apologies!  Please immediately contact us so we can rectify the situation.

Call us directly at the store hottable.com/locations  -or-  email us at [email protected].

PAYMENTS & GIFT CARDS

Classic Gift Cards:  Can be purchased in-store from any Hot Table location.

eGift Cards:  Can be purchased online at hottable.com/giftcards.

Hot Table gift cards can be used at any Hot Table location!

In-Store:  During checkout, swipe your classic gift card  -or-  open your eGift Card page and scan the QR code.

Online:  After adding a classic or eGift card to your rewards account in the Hot Table app, it can be selected as the payment method during checkout.

Classic Gift Cards:  Current balances can be checked by your cashier, per request.

eGift Cards:  Current balances will be displayed on the eGift card page.

*All classic and eGift card balances will be displayed in the Hot Table app once added to your rewards account.

We can replace any gift card if you have the receipt -or- if we can validate the purchase.  Please contact [email protected].

We can replace any gift card if you have the receipt -or- if we can validate the purchase.  Please contact [email protected].

Absolutely!  If you provide us your credit card information over the phone, we can directly enter it into our system.

Phone Orders:  Yes!

Online Orders:  Sorry, pre-payment with a credit card is required.

In-Store:  Yes, we accept Apple, Google + Samsung pay.

Online:  Sorry, not yet — but soon!

It would be our pleasure to provide you with a digital copy of your receipt.  Please contact us at [email protected] and providing as much information as possible:

  • Order number
  • Store location
  • Transaction date + time
  • Transaction amount
  • Payment type

We’re sorry to hear that you require a refund.  However, it would be our pleasure to compensate you for any issues with your order.  Please contact us at [email protected] and provide as much information as possible:

  • Order number
  • Store location
  • Transaction date + time
  • Transaction amount
  • Payment type
  • Reason for refund

Yikes!  Unfortunately, extra “Pending” charges can sometimes appear on a bank statement, in event of order submission or payment processing failures.  However, these “Pending” charges should disappear by the end of the business day.

After 24 hours, if these extra charges are still on your bank statement, please contact us at [email protected] and provide as much information as possible:

  • Order number
  • Store location
  • Transaction date + time
  • Payment type
  • Number of transactions
  • Transaction amounts

DELIVERY & PICK-UP

Yes!  You can order delivery when you order on the Hot Table app or hottable.com/order.

Yes, every once in awhile.  You’ll just need to keep your ear to the ground:

  • Frequently check your “Offers” in the Hot Table app.  (Make sure to turn on push notifications!)
  • Sign-up for our email alerts at hottable.com/alerts.
  • Follow us on Twitter, Facebook + Instagram.

We’re sorry to hear that your delivery order has not yet arrived.  Hopefully, it’s on the way.

You should have received a text message with a link to contact the driver  -or-  please call us directly at the store hottable.com/locations.

 

Did you order via a 3rd party delivery services?

  1. DoorDash — 855-973-1040‬
  2. GrubHub — 877-585-7878
  3. UberEats — 800-253-9377

Unpaid:  When you arrive, approach the cashier and provide your name + order number.  They will supply your order after collecting payment.

Pre-Paid:  When you arrive, locate the “Pick-Up Rack” near the entrance.  Your order should be clearly labeled with your name + order number.

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